Last Updated: June 2026
At SAPHIRE Lanka, we are deeply committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our gemstone collections, or utilize our custom lapidary services.
1. Information We Collect
To provide you with an elite luxury experience, we collect information that allows us to fulfill your requests efficiently and securely.
- Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
- Transaction Data: Details about products you have inquired about, custom design specifications, and purchase history. (Note: We do not directly store credit card numbers; all payments are processed through secure, encrypted third-party payment gateways).
- Technical & Usage Data: Your IP address, browser type, location data, and how you interact with our website to help us improve your browsing experience.
2. How We Use Your Information
We process your data strictly to deliver our services, maintain security, and comply with international regulations.
- Order & Service Fulfillment: To process transactions, manage custom cutting specifications, and arrange fully insured international logistics.
- Customer Support: To answer inquiries, provide gemological certificate verifications, and guide your acquisition process.
- Security & Fraud Prevention: To verify identities for high-value transactions and protect both our clientele and our inventory.
- Marketing Communications: Only with your explicit consent, we may send you exclusive previews of new gemstone arrivals or “Blue Collection” updates.
3. Data Protection & International Transfers
Because SAPHIRE Lanka operates globally—bridging premier mining origins with international clients—your data may be securely transferred and processed across borders.
- Security Measures: We implement advanced encryption, secure socket layer (SSL) technology, and strict internal access controls to protect your personal data from unauthorized access or disclosure.
- Third-Party Service Providers: We only share necessary data with trusted, elite partners required to complete your service (e.g., secure courier services like FedEx/DHL for fully insured shipping, and global gemological laboratories for certification).
4. Your Rights (GDPR & Global Standards)
Depending on your location, you hold specific legal rights regarding your personal data:
- The Right to Access: You can request a copy of the personal data we hold about you at any time.
- The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- The Right to Erasure: You can request that we delete your personal data from our systems, subject to legal or tax compliance obligations.
- The Right to Object/Restrict: You can opt-out of marketing communications or object to specific data processing methods instantly.
5. Contact Us
If you have any questions about this Privacy Policy, your data, or wish to exercise any of your privacy rights, please contact our data compliance team:
Contact Page: [Insert Website Link to Contact Form]
Email: info@saphirelanka.com